Shipping policy

Shipping Policy & Timeframes

Thank you for visiting and shopping at Pine River Pantry.

The following outlines the terms and conditions that make up our Shipping Policy.

Processing Your Order

Once your order is placed, you’ll receive an email confirmation as proof of purchase. Please retain this for your records.

Shipment Processing Time

Processing time refers to the time it takes to prepare your order for shipment.

After your payment is authorised and verified, orders are typically processed within 1–2 business days. If delays occur, we will contact you promptly.

Shipment Locations

Domestic Shipping Only
We currently ship within Australia only. International shipping is not available at this time.

Shipping Rates & Delivery Estimates

We work hard to get your order to you as quickly as possible. Delivery timeframes begin once the order has shipped (not at the time of order) and may vary depending on your location and carrier.

Estimated Delivery Time

  • Metro areas (incl. Brisbane): typically 1–2 business days
  • Remote or regional locations: allow up to 14 business days

Standard Shipping Rates

  • Orders from $0.00 – $30.00: $15.99
  • Orders from $30.01 – $59.99: $10.99
  • Orders from $60.00 – $98.99: $6.95
  • Orders $99.00 and over: Free Standard Shipping

Please note:

  • Business days refer to Monday through Friday, excluding public holidays.
  • Orders are not dispatched or delivered on weekends or holidays.
  • Delivery timeframes are estimates and subject to courier operations, your delivery location, and order volume.

How We Calculate Delivery Time

We consider the following factors when estimating your delivery date:

  • Transit Time – time from dispatch to your local delivery provider.
  • Order Accuracy – please double-check your shipping address. We are not responsible for delays caused by incorrect information.

Tracking Your Order

All domestic orders include tracking. Once your order is shipped, you’ll receive a tracking link via email to follow your package's progress.

Damages

If your order arrives damaged, please contact us immediately at info@pineriverpantry.com. 

Claims must be made promptly, as courier timeframes for lodging complaints are limited.

Missing or Lost Packages

If your order hasn’t arrived, please:

  • Check with neighbours, building managers, or common delivery areas.
  • If still missing, contact us at info@pineriverpantry.com to report the issue.

Questions?

For any questions about shipping or your order, reach out via our Contact Page or email us at info@pineriverpantry.com