Shipping Policy & Timeframes

Thank you for visiting and shopping at Pine River Pantry.

The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

An email confirmation is sent to your email address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you for some reason if there are any delays.

Shipment Locations

1. Domestic Only

Pine River Pantry does not ship internationally at this time. We ship domestic only, Australia wide.

Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping

The order will arrive within 1-2 business days however, if remote from Brisbane, up to 14 days business days.

Standard Shipping is $10.00 for orders $0.00 - $29.99, $6.95 for orders between $30.00 - $79.99, and free for orders over $80.00.

Please note:

• Business day means Monday to Friday, except holidays.
• Orders are not shipped or delivered on weekends or holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

When placing your order, we consider these factors when calculating the
Estimated Delivery Date:

Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier. We will not be responsible for wrong shipping address if you provide incorrect information.

Tracking Options: Pine River Pantry aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

Domestic Tracking

All orders delivered within Australia automatically have tracking.

Damages

If there is any damage to the purchased product on delivery, contact us immediately at info@pineriverpantry.com due to limited timeframes we can lodge a complain with our couriers. 

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Pine River Pantry politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at info@pineriverpantry.com to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please contact us via https://www.pineriverpantry.com/pages/contact-us, or by email at info@pineriverpantry.com.